Before embarking on a lengthy and costly claim process, we suggest you try to reach an agreement with your contractor. However, it is not always easy or possible to get along.
In this regard, the Regulation on New Residential Building Guarantee Plan sets out the procedure to follow for any claim under your Guarantee Plan. It specifies that, since January 2015, Garantie de construction résidentielle (GCR) is the only body authorized by law to intervene between you and your contractor and to make decisions about buildings registered with it after this date.
Any claim to Garantie de construction résidentielle (GCR) begins with a denunciation. To send a denunciation notice, you must:
Do not try to save pennies: consider sending your notice by registered mail to have proof of delivery and receipt in the event of a dispute!
If the contractor does not intervene to correct or complete the work within 15 days after receiving the notice or if you consider his intervention to be unsatisfactory, you can initiate a formal claim with the administrator of the Guarantee Plan (GCR).